Refund Policy – Everwood

At Everwood, we take immense pride in the craftsmanship and quality of our exclusive sofa collection. If you're not fully satisfied with your purchase, we're here to make it right.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • Contact our customer service to initiate the return.
  • Once approved, we will provide return instructions and shipping details.
  • Ship the item back using a trackable shipping method.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
5–10 business days.

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds are issued to the original payment method.
  • Shipping charges and any handling fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please reach out to us directly.

Non-Returnable Items

  • Custom-made or personalized items
  • Products on clearance or marked as "Final Sale"
  • Items showing signs of use or damage after delivery